NewViews for DOS Technical Support





Our FTP site contains many helpful documents, program corrections, and printer information.

When you purchase NewViews, you are automatically entitled to sixty (60) days of FREE technical support (to a maximum of 120 minutes) when your completed NewViews Site Registration Card is received. After this initial 60 day period expires, you can subscribe to one of the NewViews Support Plans, or pay for support on a per call basis. Complete details are provided below.

 

  






You can send your questions directly to the Q.W.Page Technical Support Department and receive a response through email. This service is ONLY available to registered NewViews users who have a valid NewViews Support Plan contract number. This contract number MUST be specified in your message in order for you to receive a response.

 

NewViews Support Plans
Basic Plan
Premium Plan
Pay Per Call
Cost Per Year
$149
$249

$2.50 Per Minute
($25 Min. Charge per call)
Toll Free Telephone Number
No
Yes
No
Maximum Support Time Per Year
60 Minutes
120 Minutes
N/A
Callback Service
No
Yes
N/A
Guaranteed Response Time
No
Yes
N/A
Fax Support Service

Yes
(Included in 60 Mins. Max.)

Yes
(Included in 120 Mins. Max.)
No
Data Recovery Service (1st 2 Hours)
$195
FREE
$295


COST PER YEAR
NewViews Support Plans are purchased for the term of one (1) year, commencing on the date payment is received by Q.W.Page Associates Inc. You are provided with notification of renewal (at no obligation) one month before the expiry date of your plan. You can also pay for telephone support as required on a per call basis.

TOLL FREE TELEPHONE NUMBER
Users enrolled in the Basic Support Plan can contact the Technical Support Department through Q.W.Page’s main telephone number. Users enrolled in the Premium Support Plan are provided with an unpublished, toll free Support Hotline number.

MAXIMUM SUPPORT TIME PER YEAR
Users enrolled in the Basic Support Plan are entitled to a maximum of sixty (60) minutes of combined telephone, fax and email support per year. Users enrolled in the Premium Support Plan are entitled to a maximum of one hundred twenty (120) minutes of combined telephone, fax and email support per year.

CALLBACK SERVICE
Users enrolled in the Premium Support Plan are entitled to receive callback service if a Support Representative is not available within five (5) minutes from the time a call is placed to the Technical Support Department. Callbacks are guaranteed within four (4) business hours.

GUARANTEED RESPONSE TIME
Users enrolled in the Premium Support Plan will not be kept on hold for a Support Representative for more than five (5) minutes. If a Support Representative is not available to take your call within that time, you will be asked to leave a detailed message, which will initiate a callback. Callbacks are guaranteed within four (4) business hours.

FAX AND EMAIL SUPPORT SERVICE
Users enrolled in a NewViews Support Plan are entitled to fax or email their questions to the Technical Support Department and receive responses the same way.

DATA RECOVERY SERVICE
Users enrolled in the Premium Support Plan are entitled to receive the first two (2) hours of data recovery service (to repair damaged NewViews books) free of charge. Data recovery is normally charged at $195 for the first two (2) hours and $95 for each additional hour. Most data can be recovered within the first two (2) hours.